Frequently Asked Questions
Everything you need to know about shopping with PTC Shop, from shipping to device warranties.
What is the warranty period for electronics purchased at PTC Shop?
All our electronic devices come with a standard 12-month manufacturer warranty. Some premium brands may offer extended coverage, which will be specified on the product page.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, accessories, and manuals to be eligible for a full refund.
Do you offer technical support for device setup?
Yes, our technical team is available via live chat and email to assist you with initial setup, firmware updates, and troubleshooting for any device purchased through our store.
Are the products sold on PTC Shop authentic and brand new?
Absolutely. We only source products directly from authorized distributors and manufacturers. Every item is guaranteed to be 100% authentic and factory-sealed unless labeled as 'Refurbished'.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.